Frequently Asked Questions (FAQ)
General Questions
Q: Where are you located?
A: We are a home-based business located in Round Rock, TX. While we don’t have a physical store, we offer pickup, local delivery (by special request), and nationwide shipping for most items.
Q: How can I place an order?
A: You can place an order directly through our website by browsing our collections and adding items to your cart. For custom orders, please contact us via email.
Q: Do you offer custom orders?
A: Yes! We specialize in custom cakes, cookies, and personalized crafts. Feel free to message us with your request, and we’ll be happy to create something unique for you.
Bakery Questions
Q: Do you offer gluten-free, vegan, or allergy-friendly options?
A: Yes! We offer gluten-free options upon request. However, please note that our kitchen is not certified allergen-free, so cross-contamination may occur.
Q: How far in advance should I order a cake or baked goods?
A: We recommend placing custom cake orders at least 1-2 weeks in advance, especially for special occasions. For cookies and other baked goods, we suggest ordering at least 3-5 days in advance.
Q: Do you deliver or offer pickup?
A: Yes! By special request for select baked goods. Delivery fees may vary based on location.
Q: Do you ship baked goods?
A: Yes! We ship select cookies, brownies, and packaged treats within the U.S. to ensure freshness. However, custom cakes and delicate pastries are only available for local delivery or pickup.
Q: How do I store my baked goods?
A:
- Cakes: Refrigerate and take out 30 minutes before serving for the best taste.
- Cookies & Brownies: Store in an airtight container at room temp for up to 5 days.
- Cupcakes: Keep refrigerated and consume within 3 days.
Crafts & Handmade Gifts
Q: Can I request a personalized craft item?
A: Absolutely! We offer personalized greeting cards, candles, and other handmade gifts. Let us know your ideas, and we’ll work with you to create something special.
Q: Do you ship handmade crafts?
A: Yes! We ship all craft items nationwide. Standard shipping rates apply based on location.
Shipping & Policies
Q: Where do you ship?
A: We currently ship nationwide within the U.S. for both baked goods (non-perishable items only) and handmade crafts.
Q: How long does shipping take?
A: Orders are processed within 2-3 business days and typically arrive in 3-7 business days depending on location. Expedited shipping is available at checkout.
Q: What is your return policy?
A: Due to the nature of our products, we do not accept returns. However, if there is an issue with your order, please reach out within 24 hours so we can make it right.